As ecommerce platforms evolve, the role of order processing services is becoming more and more important. It is vital for a company to keep track of each and every order, so that customers don’t face any problems. This task might appear trivial from outside, but it can cause major chaos if every stage of order processing is not handled correctly.
Understanding Different Stages of Order Processing
The task of
order processing can be broken down into several stages for the purpose of
better understanding. Have a look:
Inventory management
This is a
perpetual process, which remains in the background. An order processing
department needs to maintain sufficient number of units for every item.
Whenever a purchase is made, the relevant item needs to be deleted and a new
order should be placed to replenish the inventory. Another aspect of inventory
management is to find the item in the inventory. Nowadays, RFID tagging is used
to simplify the process and make it more effective.
Order receiving
The order
can be either received via the ecommerce platform or by phone. Regardless of
the medium that a customer uses to make contact, you should ensure accurate
order reception. Every detail should be captured i.e. type of product, quantity,
date of manufacturing, warranty etc. By using outsourced
order processing services, it is possible to take the order accurately
and also communicate with customers through different mediums – voice, email,
live chat etc.
Tracking of product through different stages
From the
time an item is picked up from the inventory to the time it is finally
delivered, every detail should be tracked. Hi-tech order
processing services outsourcing vendors like Back Office Centers use
automated software to track product every step. Hence, the chances of errors
with respect to delivery are minimized.
Customer support, reconciliation and RMA
Order
processing services can fail due to a number of reasons – loss in transit,
server failure etc. At these times, you need to offer easily accessible
customer support. Customers should always have a toll free number to call, so
that they can clarify their doubts, reconcile and even ask for RMA (if the item
delivered is faulty).
All the
above-mentioned functions fall under the scope of order processing services and need to be done in an organized
manner. In order to get the best returns from your order processing department,
you should outsource order processing
services to a capable vendor such as Back Office Centers.